Communication Skills

Through diverse foundation strategies, tools and processes organisations and individuals can communicate effectively with employees, managers, contractors and customers.

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Drake 2FSK20113 Certificate II in Skills for Work & Vocational Pathways – This qualification is designed for individuals who require further foundation skills development to prepare for workforce entry or vocational training pathways. There are units targeted at all levels of ability and responsibility, from pre-vocational skills to management skills. They cover a range of learning, oral communication, reading, writing, numeracy and digital technology skills. Units from this qualification are best delivered in conjunction with specific vocational qualifications or skills sets.

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procedureAMPX422 Develop and implement work instructions and SOPs– This unit can be delivered with a focus on writing in plain English to improve the readability of work instructions and SOPs for the worker. This training can be delivered as an accredited unit with assessment, or a two-day professional development workshop with a strong focus on layout, grammar and language.