At Response North Queensland we specialise in organisation development, cultural change and learning and development for the tourism Industry. We have over 30 years experience in tourism.
Maximise your learning through real-life application. Improve your own performance as well as that of your tourism business, through work-based activities concentrating on customers, products, sales and service.
SIT30116 Certificate III in Tourism – This program focuses on communication, teamwork, tourism sales and office operations. Units are selected based on individual needs. This program can be completed online, or through Recognition of Prior Learning.
BSB30115 Certificate III in Business – This qualification provides the skills and knowledge for individuals to apply business administration, plans and strategies to their role. The program can be customised to suit the organisation/individual’s context by selecting units that best meet their needs.
BSB50215 Diploma of Business – This qualification provides the skill and knowledge to managers who are seeking to analyse and improve business processes and systems. It is aimed at managers who are able to make changes to their work environment. Through the careful selection of the units of learning, participants will be able to influence the behaviours of others and introduce sound business improvements such as HR processes, marketing initiatives, learning and development systems and general administration.
BSB51915 Diploma of Leadership and Management – This qualification provides the skill and knowledge to managers who are seeking to analyse and improve management processes and systems. It is aimed as managers that are able to make changes to their work environment. Through the careful selection of the units of learning, businesses are able to influence the behaviours of others as the individuals introduce sound management improvements such as financial management, operational planning, building effective teams.